![]() ![]() Now three airlines have committed to guaranteeing fee-free family seating, and DOT is pursuing a rulemaking that would require all airlines to do so. Before their urging, no airline committed to guaranteeing fee-free family seating. and foreign airlines so that travelers are taken care of when airlines cause flight disruptions.įurther, earlier this year, President Biden and Secretary Buttigieg pressed airlines to commit to fee-free family seating. DOT’s planned rulemaking would propose to make passenger compensation and amenities mandatory for U.S. Also, in May 2023, DOT announced plans to launch a new rulemaking that would require airlines to provide compensation and cover expenses for amenities such as meals, hotels, and rebooking when airlines are responsible for stranding passengers. DOT recently expanded the dashboard at FlightRights.Gov to highlight which airlines, if any, offer cash compensation, provide travel credits or vouchers, or award frequent flyer miles when they cause flight delays or cancellations. airlines guarantee meals and free rebooking on the same airline and nine guarantee hotel accommodations as part of the Department’s Airline Customer Service Dashboard. After a two-year DOT push to improve the passenger experience, the 10 largest U.S. The Department is also enhancing consumer protections through rulemakings and other activities. Since the pandemic began, the Department has helped to get more than $2.5 billion in refunds to travelers. Last year, DOT issued the largest fines in the history of the consumer protection office primarily based on complaints received. For the first five months of 2023, cancellations have stayed below 2% and are far lower than the 2.7% cancellation rate last year and in pre-pandemic 2019.ĭOT uses the data from the ATCR, consumer complaints, and other information it secures from the airlines to inform its enforcement activities and the adequacy of existing rules. In May 2023, cancellations were 0.6%, which is significantly lower than the cancellation rate of 2% in May 2022. DOT remains committed to ensuring airline passengers are treated fairly and flights operate as scheduled. The ATCR is designed to assist consumers with information on the quality of services provided by airlines. Department of Transportation (DOT) today released its Air Travel Consumer Report (ATCR) on airline operational data compiled for the month of May 2023 for on-time performance, mishandled baggage, and mishandled wheelchairs and scooters. Advisory Council on Transportation StatisticsĬontact: – The U.S.National Transportation Knowledge Network.National Transportation Library Main - Library.Vehicle Inventory and Use Survey (VIUS).Transportation Statistics Annual Reports.Local Area Transportation Characteristics (LATCH dataset).Government Transportation Financial Statistics.Freight Logistics Optimization Works (FLOW).Statistical Products and Data Main - Statistical 1.Transportation Maps and Geospatial Data.Introduction to Transportation Statistics. ![]()
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